Gorgias
Ecommerce helpdesk with a built-in AI Agent billed per resolution; says it serves 40% of Shopify brands.
- Best for
- Shopify ecommerce support teams
- Pricing
- Monthly plan by ticket volume + per-resolution AI
- Price
- $10 / month
- Location
- San Francisco, CA
What Gorgias does
Gorgias is a helpdesk built around Shopify order data, with an AI Agent that is billed only when it resolves a conversation. Pricing scales by ticket volume rather than seats; the Shopify listing shows a $10/month Starter plan. It has 4.6 stars from 582 G2 reviews and 4.3 from 707 Shopify reviews, and claims to power support for 40% of Shopify brands.
Gorgias demo video
Official video from Gorgias on YouTube, published July 11, 2025. Watch on YouTube. Video checked October 29, 2026.
Pricing
| Pricing model | Monthly plan by ticket volume + per-resolution AI |
|---|---|
| Starting price | $10 / month |
From Gorgias's public pricing. Confirm current rates on their site.
Pros and cons
- Deep Shopify order integration
- AI billed per resolution
- Pricing not per seat
- Shopify rating lower than G2 (4.3)
- Per-resolution AI fees add up
Key features
Ratings
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Verified client reviews
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Review Gorgias
Sources
Facts on this page come from public sources we checked on Oct 27, 2026. Spot something out of date? Send a correction.
Where Gorgias ranks
- #1 in AI Customer Service Software23,200 searches / mo
- #2 in Top 50 Shopify Apps12,180 searches / mo
- #11 in Top 50 Ecommerce Software & Tools6,930 searches / mo
- #2 in AI Tools for Ecommerce1,970 searches / mo
- #7 in Ecommerce Automation Software880 searches / mo
- #8 in Shopify Apps for DTC Brands480 searches / mo
- #5 in Ecommerce CRM Software340 searches / mo
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Gorgias FAQs
What is Gorgias?
Gorgias is an ecommerce helpdesk with a built-in AI Agent billed per resolution; says it serves 40% of Shopify brands. Core services: Helpdesk, AI Agent, Live chat, Voice and SMS, Ecommerce helpdesk.
How much does Gorgias cost?
Gorgias starts at $10 / month (monthly plan by ticket volume + per-resolution ai). Prices come from public pricing pages; confirm current rates before you sign.
Who is Gorgias best for?
Gorgias is best for shopify ecommerce support teams.
Where is Gorgias based?
Gorgias is based in San Francisco, CA.
What are the pros and cons of Gorgias?
Pros: deep Shopify order integration; AI billed per resolution; pricing not per seat. Cons: shopify rating lower than G2 (4.3); per-resolution AI fees add up.
What are the best Gorgias alternatives?
BestAdAgency ranks Gorgias #1 in AI Customer Service Software, #2 in Top 50 Shopify Apps, #2 in AI Tools for Ecommerce. Each of those lists compares Gorgias with its closest alternatives on results, specialty fit, pricing transparency and reviews.