Freshdesk (Freshworks)
Helpdesk from Freshworks with 500 Freddy AI Agent sessions included on every plan and agents from $19/month.
- Best for
- Budget-conscious support teams
- Pricing
- Per agent + AI session packs
- Price
- $19 / agent / month
What Freshdesk (Freshworks) does
Freshdesk is a general helpdesk whose Freddy AI Agent comes with 500 sessions on every plan; more cost $49 per 100 sessions. Plans start at $19/agent/month billed annually, with a 14-day trial. G2 shows 4.4 stars from 3,859 reviews. It is not built specifically for ecommerce, so order lookups need integrations.
Freshdesk (Freshworks) demo video
Official video from Freshworks on YouTube, published November 16, 2025. Watch on YouTube. Video checked October 29, 2026.
Pricing
| Pricing model | Per agent + AI session packs |
|---|---|
| Starting price | $19 / agent / month |
From Freshdesk (Freshworks)'s public pricing. Confirm current rates on their site.
Pros and cons
- 500 AI sessions included
- Public pricing
- 3,800+ G2 reviews
- Generalist helpdesk
- Copilot is a paid add-on
Key features
Ratings
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Sources
Facts on this page come from public sources we checked on Oct 27, 2026. Spot something out of date? Send a correction.
Where Freshdesk (Freshworks) ranks
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Freshdesk (Freshworks) FAQs
What is Freshdesk (Freshworks)?
Freshdesk (Freshworks) is a helpdesk from Freshworks with 500 Freddy AI Agent sessions included on every plan and agents from $19/month. Core services: Helpdesk, Freddy AI Agent, Freddy AI Copilot, Customer portal, Sales CRM.
How much does Freshdesk (Freshworks) cost?
Freshdesk (Freshworks) starts at $19 / agent / month (per agent + ai session packs). Prices come from public pricing pages; confirm current rates before you sign.
Who is Freshdesk (Freshworks) best for?
Freshdesk (Freshworks) is best for budget-conscious support teams.
What are the pros and cons of Freshdesk (Freshworks)?
Pros: 500 AI sessions included; public pricing; 3,800+ G2 reviews. Cons: generalist helpdesk; copilot is a paid add-on.
What are the best Freshdesk (Freshworks) alternatives?
BestAdAgency ranks Freshdesk (Freshworks) #6 in AI Customer Service Software, #9 in Ecommerce CRM Software. Each of those lists compares Freshdesk (Freshworks) with its closest alternatives on results, specialty fit, pricing transparency and reviews.