Zendesk
Large customer service suite with AI agents in every plan, billed by automated resolutions beyond the included amount.
- Best for
- Large multi-channel support teams
- Pricing
- Per agent + per automated resolution
- Price
- $19 / agent / month
What Zendesk does
Zendesk includes AI agents on all Support and Suite plans, with 5-10 automated resolutions per agent each month and extras at $1.50-$2.00 each. Support Team starts at $19/agent/month billed yearly ($25 monthly). G2 shows 4.3 stars from 7,115 reviews. It is built for any industry, so ecommerce workflows need apps or configuration.
Zendesk demo video
Official video from Zendesk on YouTube, published June 27, 2025. Watch on YouTube. Video checked October 29, 2026.
Pricing
| Pricing model | Per agent + per automated resolution |
|---|---|
| Starting price | $19 / agent / month |
From Zendesk's public pricing. Confirm current rates on their site.
Pros and cons
- 7,100+ G2 reviews
- Public per-agent pricing
- AI agents included in all plans
- Generalist, not ecommerce-first
- Add-ons (Copilot, voice) cost extra
Key features
Ratings
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Sources
Facts on this page come from public sources we checked on Oct 27, 2026. Spot something out of date? Send a correction.
Where Zendesk ranks
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Zendesk FAQs
What is Zendesk?
Zendesk is a large customer service suite with AI agents in every plan, billed by automated resolutions beyond the included amount. Core services: Helpdesk, AI agents, Copilot, Voice.
How much does Zendesk cost?
Zendesk starts at $19 / agent / month (per agent + per automated resolution). Prices come from public pricing pages; confirm current rates before you sign.
Who is Zendesk best for?
Zendesk is best for large multi-channel support teams.
What are the pros and cons of Zendesk?
Pros: 7,100+ G2 reviews; public per-agent pricing; AI agents included in all plans. Cons: generalist, not ecommerce-first; add-ons (Copilot, voice) cost extra.
What are the best Zendesk alternatives?
BestAdAgency ranks Zendesk #4 in AI Customer Service Software, #43 in Top 50 Ecommerce Software & Tools. Each of those lists compares Zendesk with its closest alternatives on results, specialty fit, pricing transparency and reviews.