Tidio
AI chatbot and live chat tool with a free plan, popular with small Shopify stores; paid plans from $29/month.
- Best for
- Small stores adding AI chat
- Pricing
- Free plan + monthly tiers
- Price
- Free plan
- Location
- San Francisco, CA
What Tidio does
Tidio combines an AI chatbot, live chat and a helpdesk for small and mid-size online stores. Its Shopify listing shows 4.8 stars from 1,358 reviews, a free plan and paid plans from $29/month; G2 shows 4.6 from 1,999 reviews. Larger teams with complex workflows may outgrow it.
Tidio demo video
Official video from Tidio on YouTube, published January 23, 2026. Watch on YouTube. Video checked October 29, 2026.
Pricing
| Pricing model | Free plan + monthly tiers |
|---|---|
| Starting price | Free plan |
From Tidio's public pricing. Confirm current rates on their site.
Pros and cons
- Free plan
- 4.8 from 1,358 Shopify reviews
- Quick Shopify setup
- Less depth for large teams
Key features
Ratings
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Verified client reviews
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Review Tidio
Sources
Facts on this page come from public sources we checked on Oct 27, 2026. Spot something out of date? Send a correction.
Where Tidio ranks
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Tidio FAQs
What is Tidio?
Tidio is an AI chatbot and live chat tool with a free plan, popular with small Shopify stores; paid plans from $29/month. Core services: AI chatbot, Live chat, Helpdesk, Shopify integration.
How much does Tidio cost?
Tidio has a free plan, with paid tiers on a free plan + monthly tiers basis. Prices come from public pricing pages; confirm current rates before you sign.
Who is Tidio best for?
Tidio is best for small stores adding AI chat.
Where is Tidio based?
Tidio is based in San Francisco, CA.
What are the pros and cons of Tidio?
Pros: free plan; 4.8 from 1,358 Shopify reviews; quick Shopify setup. Cons: less depth for large teams.
What are the best Tidio alternatives?
BestAdAgency ranks Tidio #3 in AI Customer Service Software, #5 in AI Tools for Ecommerce, #26 in Top 50 Ecommerce Software & Tools. Each of those lists compares Tidio with its closest alternatives on results, specialty fit, pricing transparency and reviews.