Gladly
Customer service platform for retail brands with an AI commerce agent; customers include MaryRuth's, Rothy's and KÜHL.
- Best for
- Retail brands, people-centric CX
- Pricing
- Custom quote
- Price
- Custom quote
What Gladly does
Gladly organizes service around the customer rather than tickets and adds AI agents for support and shopping. It cites results from MaryRuth's, Rothy's (33% shorter conversations, 93% CSAT) and Deckers Brands, all vendor-reported. G2 shows 4.7 stars from 1,113 reviews. No prices are published; it is aimed at mid-market and enterprise retailers.
Gladly demo video
Official video from Gladly on YouTube, published June 17, 2025. Watch on YouTube. Video checked October 29, 2026.
Pricing
| Pricing model | Custom quote |
|---|---|
| Starting price | Custom quote |
From Gladly's public pricing. Confirm current rates on their site.
Pros and cons
- 4.7 from 1,113 G2 reviews
- Named retail brand results
- No public pricing
- Built for larger teams
Key features
Ratings
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Verified client reviews
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Review Gladly
Sources
Facts on this page come from public sources we checked on Oct 27, 2026. Spot something out of date? Send a correction.
Where Gladly ranks
Ranking badges for Gladly
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Gladly FAQs
What is Gladly?
Gladly is a customer service platform for retail brands with an AI commerce agent; customers include MaryRuth's, Rothy's and KÜHL. Core services: AI agent, Commerce agent, Customer service platform, Voice.
How much does Gladly cost?
Gladly uses custom quote pricing and quotes on request. Prices come from public pricing pages; confirm current rates before you sign.
Who is Gladly best for?
Gladly is best for retail brands, people-centric CX.
What are the pros and cons of Gladly?
Pros: 4.7 from 1,113 G2 reviews; named retail brand results. Cons: no public pricing; built for larger teams.
What are the best Gladly alternatives?
BestAdAgency ranks Gladly #9 in AI Customer Service Software. Each of those lists compares Gladly with its closest alternatives on results, specialty fit, pricing transparency and reviews.